The best job, date or contract gets the person with the best communication skills, not necessarily the most qualified and knowledgeable applicant. The ability to communicate effectively with family, friends, colleagues, superiors, subordinates is essential. Let’s explore together the top communications skills that will make the biggest positive impact in our lives.
The ability to listen. The ability to listen and pay attention to what is being said is critical. We all want to feel relevant, important. We tend to interrupt and insert our opinions and facts. Let’s take the time to practice active listening: pay attention, ask clarifying questions to better understand the other person. When we fully understand the other person and the situation, it is easier to make the right decision, take an appropriate action.
The ability to correctly interpret the body language. The tone of voice, the posture, the eye contact will tell a story and sometimes quite different from the one you are hearing. We must take it all into account before we make a decision.
The ability to be clear and concise. Good communication means saying just enough. Talking too much does not make us clearer it makes us appear insecure. It is a good idea to prepare in advance what we are going to say.
The ability to connect and be friendly. Through a friendly tone, smile and positive disposition we will encourage people to like us and to open up. People will not buy from us or hire us unless they like and trust us.
We must be confident. It is important to be confident in all our interactions with others. It will make us appear knowledgeable and dependable.
We must have empathy. When we disagree with another person it is important to show that we understand the other person’s position or point of view.
We must have an open mind. We must enter the conversation with a flexible mind. It is possible we made a mistake. The goal is always to benefit from the right decision even if it means changing our position.
Treat people with respect. People will like us more and will be more willing to work with us if we are respectful.
The ability to give and receive feedback. The feedback must always be constructive. Telling somebody they suck will not help the other person to improve.